Cookie Policy
Last updated: November 24, 2025
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
How We Use Cookies
SoftDicom uses cookies for the following purposes:
1. Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as:
- Authentication and account access
- Shopping cart functionality
- Security and fraud prevention
- Session management
Storage: localStorage (auth_token, auth_user, softdicom-cart, checkoutCartId)
These cookies cannot be disabled as they are necessary for the website to work.
2. Analytics Cookies
We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience.
- Provider: Google Analytics
- Purpose: Website traffic analysis, user behavior tracking
- Data collected: Pages visited, time spent, device type, location (country/city)
- Retention: 26 months
You can opt-out of analytics cookies through our cookie consent banner.
3. Marketing Cookies
Currently, we do not use marketing or advertising cookies. If we introduce them in the future, we will update this policy and request your consent.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages:
- Google Analytics: Analytics and performance tracking
- Razorpay: Payment processing (only on checkout pages)
- PayPal: Payment processing (only on checkout pages)
Managing Your Cookie Preferences
You can manage your cookie preferences at any time:
- Use the cookie consent banner when you first visit our site
- Clear your browser cookies and revisit the site to see the banner again
- Use your browser settings to block or delete cookies
Please note that blocking necessary cookies may affect the functionality of our website.
Browser Settings
Most web browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and site permissions
Data Retention
Cookie data is retained as follows:
- Necessary cookies: Until you log out or clear browser data
- Analytics cookies: Up to 26 months
- Consent preferences: Stored locally until you clear browser data
Your Rights
Under GDPR and other privacy regulations, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Withdraw consent at any time
- Data portability
Contact Us
If you have questions about our use of cookies, please contact us:
- Email: privacy@softdicom.com
- Website: Contact Form
Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.